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    F.A.Q

    Your Position: Home > F.A.Q > FAQ > The item I received is broken or defective. How do I return it?

    The item I received is broken or defective. How do I return it?
    2016-11-28

     

    Please find the detail instruction of "Return policy" which is located on the footnote section of the web page. Our return shipping address is on the upper left corner of the invoice that we sent you.
    I returned some defective parts. But I received them back as "non-qualified". Why?
    Sometimes, the 60-day-warranty on the part is voided because of installation marks/damages. So especially for LCDs or digitizers, before you install it onto the phone, please connect it to the board and test it first. If the item is defective, you can return it to us without voiding the warranty. If the test runs OK, then you can go ahead install it onto the phone.
     

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